Privacy Policy

UPDATED: 2023-01-26

Infinity Nutrition & Health Coaching (INHC) Privacy Policy

At INHC, we are privileged each and every day to help clients to achieve their health and fitness goals. We understand the need to protect personal information provided to us and take this role very seriously. Our commitment to protecting the privacy and confidentiality of our clients’ personal information is addressed in this privacy policy.

We want you to understand why we collect your personal information, how the confidentiality of this information is protected and how you can find out what information concerning you is recorded.

  • 1. Personal Information
    Personal information is information about you as an individual, and includes information that identifies you and that can be used to contact you. This includes such information as your name, birth date, e-mail address, mailing address, telephone number, banking information, credit card number, and the like. It may also include information about your health and fitness levels and goals, if you have communicated these to us. We also collect data about the services that you purchase from us and the frequency of your visits, so that we may constantly strive to offer you the best range of fitness options.

    • 1.1 Aggregate Data
      We may also combine your personal information with that of other individuals to create aggregate data which we will use, for example, to improve our products and services and develop new ones. Aggregate data is general information about groups of customers but not about you as an individual. We may also disclose aggregate member data to be used in academic research (e.g., exercise adherence), provided, however, your data will never be individually identified or identifiable in reports of the research findings; only aggregated data (group averages) will be presented.
    • 1.2 Photographs
      As part of tracking your progress, we may take digital photographs of you when you become a client. If you don’t wish to have your photos taken, you may decline, and you may also ask us to delete your photograph later. In the event that you are a candidate to share your testimonial and/or before and after pictures, we will obtain verbal or written consent before publicly sharing.
    • 1.3 Contacting Us:
      INHC wants to hear from our client regarding any issues or comments they may have with respect to their program, Health Coach, group fitness class, or any services offered by us. We may record this information and transmit it in order to address them in the appropriate manner. When you contact us, by post, telephone, fax, email, SMS, live chat, through our website or through social media, we collect the information that you disclose to us. This may include details such as your name, address, telephone, fax, email and phone number, as well as your questions, inquiries, comments, complaints or requests. If you correspond with us though any media, we may keep a record of that correspondence.
    • 1.4 Surveys:
      From time to time, we may ask you to complete surveys that we use for research purposes and which we will use, for example, to improve our products and services and develop new ones. We will collect the information that you provide if you respond, however you are under no obligation to respond to them.
    • 1.5 Video Surveillance:
      We use video surveillance in our spaces to protect the rights, property and safety of our employees, clients, and others.
  • 2. Telecommunications
    INHC may ask you for contact information such as your telephone, mobile or fax number or e-mail address, and keep and use this information as well as disclose it to other trusted third parties so that we or any of these third parties may contact you directly through these channels for the purpose of marketing (including telephone and e-mail marketing and automated telephone messages) of goods, services and special offers that may be of interest to you. Your consent to this is not a condition of your program with INHC and you may withdraw it at any time (see below).
  • 3. Consent
    Your knowledge and consent are required for the collection, use, or disclosure of your personal information. When you become a client at INHC, you consent to the use of your personal information for the purposes listed above. You may refuse or withdraw your consent at any time; however we may not then be able to provide you with our full range of services. We will advise you when you refuse or withdraw your consent of the impact that will have on what we are able to provide. For information on withdrawing your consent, please contact the owner.
  • 4. Third Party Disclosure
    INHC is not in the business of selling member information to others. We do contract with trusted companies to act on our behalf to fulfill certain functions. We may use third party service providers to process or handle personal information on our behalf and to assist us with various services such as data processing, printing, mail distribution and marketing. Some of our service providers are located outside of Canada. As a result, your personal information may be accessible to regulatory authorities in accordance with the law of these jurisdictions. We will take steps to ensure that such parties adhere to our policy with respect to the protection of your personal information.

    Except as set out in this policy or as required or permitted by law, INHC will not sell or disclose any of your personal information to any other organization or transmit personal information to third parties without first obtaining your consent. INHC may, however, disclose information in the following cases:

    • To enforce or apply our membership agreements
    • To protect the rights, property or safety of INHC, our employees, our clients, and others
    • To comply with a subpoena, warrant or order
    • To a police force, if required by law
    • To a person authorized by a law or collective agreement
    • To an investigative body or government institution which can oblige us to do so
    • In emergency situations in which we believe that the life, health or safety of a member or other person may be in danger
    • To an agent retained by INHC in connection with the collection of your account
    • If all or a part of our business is sold, we may transfer information we have about you in preparation for or as part of completing that transaction
  • 5. In-Club Wireless Access
    As a convenience to our clients, wireless internet access may be available in some of our facilities. Any such wireless access is provided by third parties and not INHC. We are not responsible for our wireless internet provider’s privacy, information or other practices. By accessing such services, you agree to any applicable terms of use, which will be provided to you when you connect to the wireless internet service. When you access our WiFi we may collect the unique identifier of the device you use to access the WiFi and the internet domains that you visit. We use this information to identify issues with our network and to troubleshoot problems with the WiFi. We may also use aggregated information for marketing research and planning, which aggregated information will not identify and is not associated with you or any other user of our wireless internet.


  • 6. INHC Website
    When you use to the INHC website, we collect your email address, browser type, IP address, computer type, type of mobile device (if used), computer operating system, the site from which you navigated to the member portal, the time and date you logged in, whether you are a repeat visitor to the INHC website and the pages that you view.

  • 7. Digital Markers (including cookies)
    A digital marker is a resource created by the visitors’ browser in order to remember certain pieces of information for the Web server to reference during the same or subsequent visit to the Web site. Examples of digital markers are “cookies” or HTML5 Web storage. Some examples of what digital markers do are as follows:

    • They allow a Web site to recognize a previous visit each time the visitor accesses the site;
    • They track what information is viewed on a site which helps Web site administrators ensure visitors find what they are looking for.

    INHC uses sessional and persistent digital markers on some portions of its Web site. This allows us to improve the quality of our service, including for storing user preferences, tracking user trends and providing relevant advertising to you based on your activities on our Website and others’ websites. During your on-line visit, your browser exchanges data with INHC Web server (hosted by GoDaddy). The digital markers used do not allow INHC to identify individuals. You may adjust your browser settings to reject digital markers, including cookies, if you so choose. However, it may affect your ability to interact with INHC’S Web site.

    INHC also uses digital markers/cookies to collect data related to your browsing activity or your device. For example, it includes the data related to your IP address, your browsing history, the content of those pages, the number of clicks you make, your type of device, the site you came from and the site you’re going to when you leave ours, your approximate geographical location, your email, as well as the ads and videos viewed on the site. We use such data to provide you with ads related to your interests such as, for example, ads related to the sites and contents you viewed. We do not use such data to discover your identity (by matching or any other method).

    To prevent the collection of this data, you can simply delete at any time, from your browser, the cookies present on your computer or completely deactivate the feature that keeps or stores cookies on INHC’s website. Certain features also allow you to deactivate some cookies and to keep only those you want. If this interests you, review your browser settings.

  • 8. Web Analytics
    Web analytics is the collection, analysis, measurement, and reporting of data about Web traffic and visits for purposes of understanding and optimizing Web usage. Information in digital markers may be used for the purpose of web analytics to remember your online interactions with INHC’s Web site.
  • 9. Google Analytics
    INHC may also use third-party Web analytics services on our websites, such as Google Analytics. These service providers help us analyze how users use our websites. These providers may collect various data points associated with your visits to our websites, including your IP address, and they may place cookies to help with the analysis. To learn more about Google Analytics and how to opt-out click below:

  • 10. Display and Remarketing
    INHC Web site also uses the Double Click by Google remarketing and META service to advertise on third party websites to previous visitors to our Web site and to other visitors who may have similar preferences. This could be in the form of an advertisement on the Google search results page or on sites across the internet.

    Third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to INHC Web site.

    You may opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager.

    You may opt-out of Meta Advertising (Facebook) by following these steps
    On the app, go to:
    Settings & Privacy > Settings > Ads > Ad Preferences > Advertisers and Businesses > Businesses who have uploaded and shared a list with your info.
    Then, click on a business icon then go to Privacy options and choose Permanent Opt Out.

    On the Facebook website, go to:
    Settings > Ads > Advertisers and Businesses > Who have uploaded and shared a list with your info > View details > Privacy options > Permanent Opt Out.

  • 11. INHC Blog
    Certain aspects of INHC Website are not confidential and are available for public viewing. If you post submissions to any publicly available blogs or other publicly available features of our Website, they may be viewed by other users of our Website. By making personal information publicly available where the Website allows you to do so, you consent to such publication by INHC or our service providers and agents. Please refer to the Terms of Use for additional provisions relating to user submissions that may apply to you.
  • 12. Retention
    We will only retain your personal information as long as is necessary for the fulfillment of the purposes for which it was collected or as required by law. Personal information is securely stored until such time as it is no longer required, after which it is anonymized or destroyed.
  • 13. Accuracy
    INHC strives to maintain the accuracy and completeness of your personal information. You may ask us to delete or correct information contained in your file. Any such requests must be made in writing to our owner Shauna Muldrew, who’s contact information is found at the end of this policy.
  • 14. Safeguards
    Your personal information is secure within INHC. We have comprehensive security controls to protect against unauthorized access, use, alteration, duplication, destruction or disclosure. We protect your personal information by using safeguards that are appropriate to the sensitivity of the information. Each of our employees is responsible for maintaining the confidentiality and security of all personal information to which they have access. We keep our employees informed about our policies and procedures for protecting personal information. Where necessary, our employees are required to sign agreements to keep your personal information confidential.